Privacy Policy

At Euphoria Wins Casino, we place the utmost importance on the trust and confidence of our players. Protecting your personal data is one of our top priorities, and we are committed to managing your information with security, responsibility, and respect. This Privacy Policy explains how we collect, use, and safeguard your data to maintain transparency and build lasting trust. We encourage all players to read this policy carefully in order to make informed choices about their interaction with our casino.

Data Processing

This Privacy Policy reflects our compliance with relevant gambling regulations, covering how we process and protect players’ personal information. Data processing is essential for providing seamless access to our games and related services.

Euphoria Wins Casino is operated by Dama N.V., a company registered in Curaçao, along with its fully owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Your acceptance of this Privacy Policy is required to use our services. As updates may occur from time to time, we recommend revisiting this page regularly. Continued use of Euphoria Wins Casino’s services confirms your agreement with any changes.

Collection of Information

We collect personal information through our website and services, including but not limited to:

  • Registration and Communication Data: Information provided when creating an account or contacting us, such as name, email, phone number, and identification documents.
  • Interaction Records: Logs of communications via email, live chat, or other channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, and general activity on our platform.
  • Compliance Documentation: Documents needed for verification and regulatory purposes.

Usage of Information

The data collected may be used for:

  • Processing deposits, withdrawals, and wagers.
  • Delivering services and customer support.
  • Conducting identity verification and compliance checks.
  • Sending promotional offers (only with your consent).
  • Meeting legal obligations, including anti-money laundering requirements.
  • Detecting and preventing fraudulent or prohibited activity.
  • Research and analysis to enhance our services.

Marketing Communications

With your explicit consent, we may send promotional messages regarding Euphoria Wins Casino’s offers and services. You may unsubscribe or adjust your preferences at any time via your account settings or by contacting customer support.

Disclosure of Information

Your personal information is never sold or rented. However, it may be shared in the following circumstances:

  • Within Our Group: To ensure smooth operations across affiliated entities.
  • With Trusted Partners: For compliance and service support.
  • With Third-Party Providers: For secure payment processing, identity verification, and similar functions.

All disclosures are made under confidentiality agreements to ensure your data remains protected.

Data Security and Retention

Euphoria Wins Casino applies advanced security measures to protect personal data in accordance with legal standards. Your data will be retained for the period required by law, including at least five years after account closure, to comply with anti-money laundering regulations.

Cookies and Tracking

Our website uses cookies and related technologies to improve user experience. These tools help analyze traffic, personalize services, and support marketing activities. You may manage or disable cookies in your browser settings, but doing so may affect your browsing experience.

Your Rights and Contact Information

You have the right to:

  • Access your personal data.
  • Request corrections or deletion of your information.
  • Object to the use of data for marketing purposes.

If you wish to exercise these rights or have concerns about how your data is processed, please contact our Data Protection Officer (DPO) via email. Under GDPR regulations, you also have the right to file a complaint with your local data authority.

At Euphoria Wins Casino, we remain dedicated to creating a secure, transparent, and responsible gaming environment. Should you have any questions or require assistance regarding your data, please reach out to us directly.